Managing projects for store openings and remodeling at Weldom, enhancing customer satisfaction. Coordinating with franchisees and executing projects across France.
About the role
- Handle ocean freight global accounts at DSV, ensuring operational excellence and customer satisfaction. Collaborate on documentation, customer inquiries, and compliance with logistics standards.
Responsibilities
- To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity.
- Establish customer communication preference, i.e. phone, e-mail, fax, visit.
- Attend to all customer enquiries in accordance with customer service policy standards.
- Create docket/file and review documentation with booking form.
- Co-ordinate with Shippers for Export documents.
- Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues.
- Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary.
- Follow-up with other branches for Cargo coming from various locations.
- Providing Stuffing instructions to Operation Executive at CFS.
Requirements
- 4-5 years of work experience (minimum)
- Minimum of 2-5 years of overall industry experience.
- Bachelor's degree in Business Administration/Economics/Logistics or freight forwarding apprenticeship.
- International working experience preferred.
- Fluent in English (written and spoken).
- Other languages (written and spoken) preferred.
- Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others).
- Knowledge of SAP® DSV – Global transport and logistics.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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