Manager of Patient Access Services at Boston Medical Center overseeing patient access operations and staff performance. Ensuring operational efficiency and maintaining high - quality patient experiences while managing departmental standards.
About the role
- Property Manager leading all aspects of commercial property management for Lincoln Property Company. Coordinating operations, marketing, and financial activities to meet client objectives.
Responsibilities
- Ensure that services are provided consistent with policies, procedures, and regulations as well as contractual obligations and standards.
- Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews.
- Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits.
- Direct and control preparation, and delivery, of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client.
- Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value.
- Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval.
- Coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition.
- Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention.
- Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value.
- Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices.
- Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning.; contract for, and coordinate, vendors.
- Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training.
- Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met.
- Perform other duties as assigned.
Requirements
- Bachelor's degree (BA/BS) preferred; minimum of 3-5 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred
- Real Estate License required where mandatory by local regulation; CPM or RPA professional designation or candidacy preferred
- Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred
- Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives
- Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals
- Strong organizational skills that deliver timely results and influence team productivity
- Ability to comprehend, analyze, and interpret complex documents and problems involving several options; advanced analytical and quantitative skills required
- Fundamental leadership experience or significant collaborative contributions within a high functioning team
- Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
- Strong organizational skills with an inquisitive and entrepreneurial mindset
- Ability to travel daily to assigned properties as necessary
- Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client
- Ability to read and write English in order to understand manuals and procedures, and to write reports.
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