Teacher Registry Business Analyst enhancing operational efficiency for the Ministry of Education and Childcare. Leading initiatives in teacher certification, practice assurance, and system improvements within Alberta's education sector.
About the role
- Quality Monitoring Analyst at Reckitt ensuring customer service excellence and compliance across consumer contact channels. Responsible for quality monitoring and coaching specialist performance in a hybrid work environment.
Responsibilities
- Monitor contact channel engagements for assigned team using appropriate tools to ensure engagements are scored according to Quality Standards
- Enter all scores and documentation into Salesforce & Level AI quality monitoring forms in a timely manner
- Ensure all specialists receive the appropriate amount of quality monitorings per week based on supervisor discretion and business needs
- Assist in implementation of AI Quality Analytics tool and ensure data is clean and accurate
- Provide trend analysis for specialist performance and voice of the consumer
- Provide feedback and insight into coaching plans that improve individual and departmental quality
- Partner with team and training teams to ensure quality needs are identified and addressed
- May be required to complete additional tasks assigned by management
Requirements
- Bachelor’s Degree preferred
- Minimum of 3 years’ experience working in sales, marketing, or consumer service
- Effective time management skills
- Demonstrated ability to be self-managing
- Demonstrated ability to provide constructive feedback and coaching for performance
- High quality written, verbal and listening skills
- Proven ability to multi-task, prioritize in fast paced environment and demonstrate results
- Highly flexible to changing business needs; team player
Benefits
- Health insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off for vacation
- Paid time off for sick
- Paid Company recognized holidays
- 401(k) plan
- 16-week paid parental leave for birthing parent
- 26-week paid parental leave for birthing parent
- Adoption support
- Fertility support
- Tuition reimbursement
- Discounts
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Maintenance Cost Analyst providing decision - support on maintenance spending trends in the automotive and packaging sectors at Constellium. Analyzing budgets, forecasts, and compliance within a team environment.
Senior Analyst in Remuneration and Benefits for a multinational pharmaceutical industry located in São Paulo. Responsibilities include developing automations and supporting HR with analytics.
Analista de Infraestrutura providing client support in Backup processes through various communication means. Involvement in Backup recovery and tool implementation projects.
Analista de Farmacovigilância JR realizando triagem e processamento de eventos adversos na indústria farmacêutica localizada em São Paulo. Requisitos incluem formação na área da saúde e inglês avançado.
Cost Analyst supporting Loan Monitoring Services at Altus Group in Alberta. Analyzing financial data, assisting in project costs tracking, and ensuring budget compliance.
Financial Analyst specializing in travel industry payment processing, focusing on settlement operations and reconciliation. Managing multi - currency transactions across North America and Europe: USD/EUR.
Expert in Customer Planning at The Hershey Company collaborating with customers on sales and trade plans. Analyzing strategies and trade spending for efficient execution.
Clinic BCBA at Golden Steps ABA creating evidence - based programming for clients with developmental disabilities. Collaborating with teams and guiding RBTs to ensure successful client outcomes.
Import/Export Analyst at Micron handling importing and exporting shipments in Taiwan. Collaborating with internal and external stakeholders to ensure compliance and efficiency in logistics operations.