Project Manager overseeing service centers projects within budget and scope. Requires extensive project management experience, ideally in service center implementations.
About the role
- Training and Special Project Manager developing operational effectiveness for banking service teams. Responsible for training plans and coaching to improve client experience and efficiency.
Responsibilities
- Responsible for supporting the Team Manager, Account Services, & Revenue Assurance Teams to deliver an exceptional experience for BBE Partners and Clients
- On-the-job review of completed work and formal training
- Perform reviews of completed work to ensure operational effectiveness
- Responsible for training and skill set development of Account Service & Revenue Assurance Officers
- Design, create and execute training plans and programs
- Identify training and development needs
- Provide coaching and advice to ensure staff deliver a positive service experience
- Identify operational efficiency and customer care opportunities
- Collaborate with Centre Managers, Team Managers and SME’s to implement change initiatives
Requirements
- Post-secondary education
- 2+ years of relevant experience
- Knowledge of Cash Management suite of products
- Client focus mindset
- Strong interpersonal and communication skills
- Proactive and self-driven, creative and strategic thinker
- Ability to coach to the task at hand
Benefits
- Excellent service to clients & to each other
- Working together to succeed
- Personal responsibility for high performance
- Diversity for growth & innovations
- Trust through integrity in everything we do.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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