About the role

  • Project Manager overseeing service centers projects within budget and scope. Requires extensive project management experience, ideally in service center implementations.

Responsibilities

  • Manage scope, schedule, budget, quality, resources, and risks;
  • Elicit customers' and stakeholders' needs and expectations;
  • Establish clear, achievable objectives;
  • Adapt specifications, plans, and approach to address the varied concerns and expectations of different stakeholders;
  • Balance conflicting demands of scope, schedule, budget, quality, resources, and risks;
  • Ensure the project is delivered within the defined schedule, scope, and budget to meet project requirements;
  • Ensure project risks are identified and addressed;
  • Ensure the project team receives the information necessary to carry out their work;
  • Ensure all project financial data is recorded;
  • Ensure project teams are trained or receive the required training for execution;
  • Ensure teams are working in alignment;
  • Maintain motivation among project team members;
  • Foster and maintain team spirit;
  • Monitor project team progress against assigned tasks;
  • Ensure project client satisfaction;
  • Ensure lessons learned and project records have been documented and shared with the company team;
  • Ensure project operational activities are detailed in DevOps for weekly tracking;
  • Ensure the methodology is continuously improved;
  • Notify the Product Manager in advance of schedule, cost, or risk deviations;
  • Submit the planned vs. actual report at each project completion;
  • Perform other related tasks.

Requirements

  • Bachelor's degree, preferably in Computer Science or related fields.
  • MBA in Project Management
  • PMP certification
  • Extensive experience as a Project Manager
  • Experience with Service Center implementation projects is desirable.

Benefits

  • Health plan: Hapvida, Bradesco, or Unimed (according to the regional collective bargaining agreement rates);
  • Dental plan: Hapvida Odonto or Bradesco Dental;
  • Meal or food allowance;
  • Life insurance fully paid by Lanlink;
  • Totalpass membership (wellness benefits);
  • Pharmacy discount program;
  • University/tuition partnership;
  • Corporate learning platform;
  • Welcome baby kit;
  • Moodar platform.

Job title

Project Manager II

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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