Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative providing exceptional service handling inquiries and payments for IAA. In this role, you'll support customers through various communication channels.
Responsibilities
- Provide a variety of customer support services through the mail, telephone, and direct personal contact
- Process orders and assignments and enter data into our internal computer systems
- Reference pricing and delivery information
- Respond to customer questions, inquiries, and requests
- Set up new and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals
- Assist with other duties around the office to help out
Requirements
- Ability to communicate comfortably with customers
- A phenomenal teammate, willing to assist your peers
- Digital literacy
- Time management skills
- Positive attitude
- Ability to work independently
- Strong interpersonal skills
- Professional and clean appearance
- We'd also love someone open to learning automobile titling as part of their development!
Benefits
- health insurance
- 401K
- STD/LTD
- Life Insurance/AD&D
- paid holidays and vacations
Job title
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Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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