Gerente de Contas desenvolvendo e mantendo relacionamentos com clientes em tecnologia. Implementando estratégias para aumentar a satisfação e identificar oportunidades de crescimento.
About the role
- Collections Account Manager responsible for collecting outstanding balances on various platforms. Monitoring accounts and providing timely resolutions as part of the corporate finance team.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Requirements
- 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
- Bilingual Spanish and English
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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