Hybrid Senior Product Manager

at RaYnmaker

• Job title: Senior Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $140,000 - $165,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• Senior Product Manager at Raynmaker designing AI-driven sales and service workflows. Collaborating with engineering and leadership to redefine automation for small and medium businesses.

Responsibilities

• Build voice-AI powered workflows that automate full-funnel sales and service operations (inbound call flows, qualification, pricing logic, sentiment-based branching, scheduling, payments).
• Collaborate with engineering to design agent architectures blending: LLM reasoning, RAG pipelines, structured or rule-based logic, guardrails, and evaluator loops.
• Own prompt flows end-to-end: conversation design, edge-case handling, fallback logic, experiment configurations, and continuous tuning.
• Write crisp, implementable PRDs with tight MVPs and explicit logic (no ambiguity, no fluff).
• Define success metrics aligned to operational performance: Conversion rate, Handle time, Zip code accuracy, Payment completion, Deflection to scheduling, Agent containment.
• Translate field learnings into spec revisions with rapid iteration cycles.
• Turn complex concepts (embeddings, vector DBs, retrieval strategies, agentic chaining) into clear product decisions.
• Work hands-on with call recordings, transcripts, supervisor-agent outputs, RAG logs to diagnose failures, identify gaps, and guide engineering solutions.
• Identify and triage edge cases quickly based on business and user impact.
• Run tight feedback loops using real customer calls, tuning cycles, and human-in-the-loop labeling.
• Move prototypes into production with clean documentation and clear engineering handoffs.
• Partner directly with engineering, implementation, sales, and leadership to bring clarity and direction.
• Drive alignment around product rationale across technical and non-technical stakeholders.
• Support internal tools, configuration dashboards, QA harnesses, and other operational systems.
• Own external-facing surfaces such as reporting dashboards and performance insights.
• Track emerging LLM techniques, architectures, and agentic patterns. Advocate for smart, practical adoption of innovations that materially improve performance.

Requirements

• 4+ years in Product Management, with meaningful hands-on experience building AI/ML or automation-heavy products
• Demonstrated experience designing or shipping LLM-powered workflows or agentic systems
• Strong technical fluency: Embeddings
• Vector search / vector DBs
• RAG pipelines
• Prompt engineering
• Evaluation & tuning methods
• Ability to write zero-ambiguity PRDs and logic flows.
• Able to operate in early-stage velocity with evolving specs and constant iteration.
• High ownership, clarity, and follow-through.
• Nice to Have Experience with voice platforms or conversational AI.
• Familiarity with compliance-heavy flows (payments, PCI, PII).
• Startup/hypergrowth track record shipping complex systems under time pressure.