Hybrid Case Manager

at Volunteers of America Northern California and Northern Nevada

• Job title: Case Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $28 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sacramento, United States

About the role

• Case Manager position at VOA assisting seniors in managing homelessness and transitioning to independent living. Focus on developing self-reliance and connecting clients with necessary services.

Responsibilities

• Develop case management plans to assist participants in developing a greater degree of self-reliance and independence
• Connect with clients and facilitate them successfully connecting with other services
• Maintain a strong and collaborative relationship with landlords and program partners
• Assist clients with purchasing basic necessities
• Counsel clients on how to remain stable in housing long term (through budgeting, paying bills, housekeeping, community building, transportation awareness, increasing income, healthy socialization, and maintaining a connection to services such as mental health, medical, AOD, etc.)
• Complete appropriate needs assessments for all clients
• Determine client eligibility for additional services
• Participate in outreach to locate new clients
• Lead client-based groups and meetings, including individual one-on-one appointments
• Explain and link clients to agency and community services
• Assist clients in accessing community services when appropriate
• Provide crisis intervention
• Inform clients of housing options
• Maintain a caseload of clients
• Ensure all intake paperwork is complete and accurate
• Request appropriate releases of information as required
• Enter client data into HMIS and Onesite accurately and within 24 hours
• Assist in transitioning clients into permanent housing
• Complete the individualized service plan with client-driven goals
• Review individualized service plan with client and update as progress is made
• Advocate on behalf of the client
• Attend other agency events and meetings to collaborate on our services
• Respond to agency inquiries and return calls to other agencies within one working day
• Maintain client confidentiality
• Participate in Volunteers of America and outside training sessions
• Perform other reasonably related duties as assigned by the supervisor

Requirements

• Bachelor’s or associate degree in social work, human services, or a related field preferred
• Basic knowledge of property management, fair housing, and renter responsibilities
• Ability to communicate utilizing Motivational Interviewing and Trauma Informed Care techniques required
• Demonstrated ability to communicate and comprehend oral and written instructions
• General knowledge of issues and challenges unique to low-income, homeless, minorities, and persons with disabilities
• Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning
• CPR and First Aid training within 90 days of employment date (recertification as necessary)
• Valid California driver’s license and ability to meet the organization’s insurance carrier guidelines
• Undergo a criminal background check

Benefits

• Paid holidays
• Vacation
• Sick pay
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance