Senior Vice President overseeing client onboarding and transitions at BNY Mellon. Advising clients during system integrations and ensuring compliance with regulatory requirements.
About the role
- Implementation Manager facilitating enterprise client integrations for Rain's payment platform. Collaborating with cross-functional teams to ensure exceptional onboarding experiences and service.
Responsibilities
- Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
- Train product analysts on onboarding best practices
- Support the design of onboarding workflows for new business customers
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
- Work with product managers to define business requirements for onboarding and create user stories
- Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders
Requirements
- Bachelor's degree in Business, Analytics, Economics, or a related field
- 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
- Strong analytical and problem-solving skills, with the ability to work with complex data sets
- Experience with product analytics tools
- Excellent communication skills and ability to work cross-functionally with diverse teams
- Ability to work independently and take ownership of tasks while collaborating with team members
- Experience in the financial services or credit card industry is a plus
- Familiarity with SQL and other data query tools is a plus
- Knowledge of customer onboarding best practices in a tech-driven environment is a plus.
Benefits
- Unlimited time off
- Flexible working
- Easy to access benefits
- Retirement goals
- Equity plan
- Rain Cards
- Health and Wellness
- Team summits
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