Hybrid Operations Clerk

at RailWorks Corporation

• Job title: Operations Clerk
• Job type: Full Time
• Experience level: Junior
• Salary: CA$21 per hour
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Canada

About the role

• Operations Clerk supporting asset management in a 24/7 operational environment at RailWorks. Responsible for client communication, office administration, and data entry tasks.

Responsibilities

• Reporting to the Project Manager, the Operations Clerk is accountable for a multitude of tasks.
• Operations Clerk is responsible for Enterprise Asset Management System (EAM) and is involved in different stages of asset management.
• Provide support to clients either via phone or email on 24/7 shift work bases.
• Accurately log work orders and other related forms into EAM
• Ability to multi-task/manage a varied workload & evolving tasks
• High level of problem-solving skills
• Ability to represent the company in a professional manner
• Ability to meet deadlines
• Excellent organizational and time management
• Ability to work independently and take ownership of issues, tasks, and problems
• Assists in the development and implementation of procedures within broad policies of PNR and any customers we work with.
• Work with internal and external stakeholders to build and improve processes for asset management and adjacent activities.
• Create and update knowledge articles for EAM processes and procedures.

Requirements

• Office Administration Certificate is an asset
• Minimum 1-3 years of customer service, administrative and/or similar experience
• Experience in a fast-paced call centre/office setting is an asset
• Strong knowledge of MS Office products including Word, Excel and PowerPoint
• Must possess strong oral and written communication skills.
• Must possess the ability to multi-task in a fast paced, high pressure environment and meet demanding timelines.
• Ability to read and understand diagrams and schematics is an asset.
• Must possess a sound judgement with highly developed time management, organizational, interpersonal, and analytical/problem solving skills.
• Must rapidly acquire a thorough knowledge of PNR and customer department organizational structure, operations, policies and procedures applicable to the work performed.
• Must attend and successfully complete any trainings required to suit the positions requirements.
• Pre-employment background and reference checks will be required.

Benefits

• Company events
• Health & Dental Benefits
• Employee Assistance Program
• Employer RRSP match
• Competitive Time Off Policy
• Flex Work (Possibility) - Hybrid position