Hybrid QA Technical Service Analyst – 12m FTC

Posted last month

Apply now

About the role

  • Technical QA Service Analyst in RDG’s Quality Assurance Practice, responsible for system knowledge documentation and testing. Collaborating with teams and managing QA deliverables for projects.

Responsibilities

  • Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.
  • Document core functions, requirements and acceptance criteria related to the system(s) assigned to you.
  • Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.
  • Review, baseline and re-baseline requirement traceability matrix related to system coverage.
  • Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.
  • Always review and assist with signing off requirement acceptance for Quasar.
  • Develop and maintain process and mind maps that help better understand the system functions and features.
  • Build and manage integrations to provide a complete, up-to-date view of system IP.
  • Support Quasar team through QA deliverables as and when required.
  • Work with Quasar, architecture, CCI, project team and suppliers as needed to develop and maintain system IP.
  • Always perform retrospective reviews of system requirements post the updates of projects/BAU/Adhoc/Service upgrades and ensure that the latest version of system requirements are available to team.
  • Learn how to maintain and develop mappings with ConnectALL and monitor test case mapping with requirements to ensure that coverage is always accurate.
  • Support management to help develop a good data model for future and comprehensive data analytics
  • Produce and maintain clear requirement traceability across the lifecycle of the system/project for all aspects of Acceptance and E2E Testing.
  • Support QA Manager in delivering QA across releases and changes.
  • Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.
  • Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.
  • Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.
  • Day to day management of the activities of self/team and QA activities of suppliers (wherever needed).
  • Creating and delivering all key QA deliverables – Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management)
  • Keen understanding of system analysis.
  • Ability to work independently to achieve project deliverables.
  • Maintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practises.
  • Have a good understanding of automation and its application.
  • Good working knowledge of automation tools - Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, LoadRunner etc.
  • Automate regression and functional tests to help improve time to market for QA services.
  • Manage the automation scripts and codes bases using tools like GitHub and GitLab.
  • Support testing processes especially around automation in a CI/CD and/or DevOps Model.
  • Help document knowledge of all automation and technical testing for the team.
  • Help train and share knowledge with team members on all subjects that you work on.
  • Good understanding and adopting of static assurance across all testing stages.
  • Be proactive and escalate any delays in testing to project manager, test manager and/or Head of QA in a timely manner.
  • Develop and maintain a good testing knowledge of the relevant systems (online and/or backend), scope and objectives and input into the Service Desk Knowledge base.
  • Engage with vendors/suppliers and work collaboratively to ensure that quality of releases and products.
  • Ensure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third party software delivery.
  • Be proficient in Risk based approach to testing and deliverables.
  • Work with the test manager and project team to manage expectations and ensure adherence to timelines.
  • Review and maintain quality of test knowledge and scripts in the team.
  • Good team player and good collaboration skills especially with other teams within the organisation to ensure the organisation deliver to the railway community.
  • Report on daily status of testing to test manager and if required to the stakeholders, vendors, and project management.
  • Build and maintain strong working relationships with project stakeholders, including key business users.
  • Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.
  • Contribute to the building of automation framework within the organisation.
  • Be flexible with day-to-day remit and work as required by the Quality Assurance team.

Requirements

  • Bachelor’s degree in information technology or related Engineering discipline
  • Certification in Test Management and Testing from ISTQB/ISEB or related institution. Advanced Test Manager from ISTQB and/or equivalent.

Benefits

  • 75% off rail travel for personal and family use, plus international rail discounts.
  • 30 Days annual leave (plus buy/sell options and additional leave for key life events)
  • Season ticket loan for commuting costs.
  • Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
  • Pension scheme – up to 11.58% employer contribution.
  • Private medical insurance (Vitality PPP) including mental health and specialist care.
  • Discounted gym membership and access to wellbeing programmes.

Job title

QA Technical Service Analyst – 12m FTC

Job type

Experience level

Mid levelSenior

Salary

£43,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job