Programme Manager responsible for delivering the NPB’s Performance Restoration Framework.
Driving cross-industry rail performance improvements and stakeholder engagements.
Responsibilities
Create a programme plan to deliver NPBs Performance Restoration Framework.
Management of the delivery to the programme plan for the implementation of the recommendations, including monitoring and tracking of activity.
Develop a robust stakeholder and communications plan for the programme, leading the delivery of Network Performance Seminar and other communication tools such as news articles, newsletters and good practice webinars.
Lead, support and contribute to building effective relationships with senior internal and external stakeholders.
Manage the delivery of the Performance Restoration Framework, working across multi-disciplinary teams and with internal and external stakeholders to enable delivery.
Work with individual TOCs, DfTO, Owning Groups and NR routes to ensure adequate development and adoption of the outputs of the Performance Restoration Framework.
Provide regular written and verbal reports back to relevant governance and stakeholder groups.
Contract Management for industry suppliers to support the delivery of the programme’s outputs.
Support the ongoing development and adoption of the Performance Restoration Framework, in line with industry objectives.
Manage the programme’s budget and provide secretariat support to the NPB.
Promote a performance improvement culture ensuring the wider team commits to continuous improvement.
Develop a collaborative working approach with Network Rail’s National Performance Team.
Identify risks and implement corrective/mitigation actions as required.
Establish, maintain and deliver effective reporting to RDG, NPB and wider industry on programme progress.
Requirements
Excellent communicator with a proven track record of complex programme management in a visible, high-profile role.
Good understanding of train service performance and the ambition of Network Performance Board.
Ability to deliver complex programmes/projects across multiple stakeholders both internal and external.
Knowledge and understanding of rail industry performance plans, rail performance metrics and the ambition of Network Performance Board.
Drive for results – be adaptable, think creatively to solve problems and have the ability to go ‘’the extra mile’’ to achieve tasks, objectives and targets.
Credibility in front of senior audiences, with a track record improving existing systems and processes and managing complex programmes to completion.
Excellent problem-solving skills with the ability to distil complex, ambiguous problems into simple actionable direction.
Projects and programmes management and associated methodology.
Excellent communication skills both verbal and written.
Experience in producing high-quality programme and change management tools and delivering these successfully.
Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment.
Dynamic, leader and team player who is also a self-starter.
Ability to manage a diverse and complex stakeholder group, over varying roles and functions.
Great at articulating the value of change and associated plans and activities.
Effective at partnering with others to plan, develop and deliver effective change interventions.
Benefits
75% off rail travel for personal and family use, plus international rail discounts.
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Season ticket loan for commuting costs.
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
Pension scheme – up to 11.58% employer contribution.
Private medical insurance including mental health and specialist care.
Discounted gym membership and access to wellbeing programmes.
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