Customer Solution Engineer providing technical support and solutions in health tech for radiology transformation. Collaborating with teams in project execution and customer advisory roles.
About the role
- Lead Solution Architect for ITSO on Mobile project enabling mobile credentials for National Rail. Shaping technical architecture in a mobile-focused environment to enhance passenger experience.
Responsibilities
- Lead the end-to-end solution architecture for ITSO on Mobile, ensuring a secure, mobile-first experience for passengers
- Define and maintain technical documentation including NFC integrations, mobile credential lifecycle, and data flows
- Evaluate mobile technology and industry trends to inform the roadmap and long-term architectural direction
- Lead the end-to-end solution architecture for your assigned ticketing domain
- Create and maintain technical documentation including data flows, integrations and architecture definitions
- Assess technical design options and ensure alignment with enterprise architecture and policy
- Collaborate with delivery teams, project managers and external suppliers to ensure successful implementation
- Take ownership of the Architecture Definition Document and champion solutions through our governance boards
- Ensure security, scalability, and interoperability of all solutions
- Mentor and guide a team of Solution Architects and support their professional development
- Contribute to the strategic roadmap and represent your domain at industry forums
Requirements
- AWS Certified Solution Architect (or equivalent experience)
- TOGAF or similar architectural certification
- Extensive experience leading technical architecture in a complex, multi-stakeholder environment
- Knowledge of cloud platforms such as AWS
- Excellent written and verbal communication skills
- Hands-on experience with architecture tools such as Visio, Lucidchart or Enterprise Architect
- Track record of delivering scalable, secure, high-performance digital solutions
Benefits
- 75% off rail travel for personal and family use, plus international rail discounts.
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Season ticket loan for commuting costs.
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
- Pension scheme – up to 11.58% employer contribution.
- Private medical insurance (AXA PPP) including mental health and specialist care.
- Discounted gym membership and access to wellbeing programmes.
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