Service Delivery Manager at Expleo managing the migration of a file transfer platform from Axway to SFTP GO. Collaborating across teams to ensure continuity and meet required SLAs in a critical environment.
About the role
- Housing Case Manager providing support to individuals experiencing long-term homelessness and mental illness. Assisting clients in maintaining housing and accessing resources while working in a hybrid environment.
Responsibilities
- Provide instruction and monitoring on the identified service areas indicated in the Housing Focused Person Centered Plan and/or Professional Statement of Need
- Using person-centered approaches, develop a plan to get and/or keep housing
- Continually monitor client progress and modify the service plan as appropriate.
- Communicate changes in service needs and recommendations to Program Director and other people involved with the person's support.
- Maintain records for each face-to-face meeting and telephone contact with client and other providers.
- Maintain routine for visiting clients based on the amount of time and frequency agreed upon with the client, and as needed based on the client’s immediate needs.
- Respond and intervene as necessary for emergencies or to address landlord concerns. Contact appropriate emergency services, staff, and contacts for additional support.
- Coordinate and cooperate with other agency and community providers to provide the best possible care for the client, including but not limited to landlords and other community resources. The Mental Health Practitioner will complete all necessary Release of Information documents for communication with other providers and keep these current for each client.
- Assist clients in obtaining and maintaining HSP benefits, and provide necessary assistance in budgeting monthly funds as required by HSP program.
- Complete all paperwork, reports, and charting contemporaneously and in an organized manner.
- Must be able to transport clients in the community.
Requirements
- Candidate will have a Bachelor's degree in Psychology or Social Work plus 2,000 hours work experience providing services to adults diagnosed with a serious mental illness
- -OR-
- No college degree and 4,000 hours supervised work experience in the delivery of services to adults or children with mental illness.
- Must have car, auto insurance, and valid driver's license
Benefits
- 4 weeks accrued PTO first year of employment
- 12 paid holidays
- Medical, dental, vision, life insurance
- Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)
- Tuition reimbursement and Student Loan Repayment Assistance
- Dependent Care Account (DCA) + employer contribution
- Reimbursement for professional licensure fees
- Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities
- 403b retirement plan with an employer percentage match
- Employer paid short-term and long-term disability insurance
- Bereavement and paid parental leave
- Employee Assistance Program (EAP)
- Wellness program to support employee overall health and well-being
- Variety of discounts through ADP LifeSmart
- Pet insurance
- Mileage reimbursement
- Casual dress code
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