Service Delivery Manager at Expleo managing the migration of a file transfer platform from Axway to SFTP GO. Collaborating across teams to ensure continuity and meet required SLAs in a critical environment.
About the role
- Case Manager providing person-centered services to adults with mental illnesses and co-occurring disorders. Joining a new Targeted Case Management Team at RADIAS Health in Minnesota.
Responsibilities
- Develop and implement the treatment plan that is based on the diagnostic and functional assessment which is approved by the clinical supervisor.
- Assume with other members of Team responsibility for assuring compliance with Minnesota Rule Chapter 9520. Provide or ensure access to needed and eligible medical, vocational, social, educational, financial, legal, and housing and chemical dependency services.
- Develop an Individual Community Support Plan for each client every 6 months.
- Schedule face to face visits as dictated by the ICSP.
- Make appropriate / culturally sensitive referrals and assist clients in gaining access to needed services.
- Participate in the commitment process as mandated: provide testimony in probate court, write all required court reports, monitor stayed warrants and provisional discharge agreements and assist pre-petition screening process as necessary.
- File all legally required reports with Vulnerable Adults, the Ombudsman and Child Protection.
- Assume with other members of team responsibility for providing the services necessary to maintain and enhance each client’s ability to live as independently as possible.
- Develop an individualized emergency support plan coordinated with community emergency support services.
- Assist client with housing issues and interface with HRA and PHA staff as well as landlords.
- Attend scheduled quarterly reviews and treatment planning meetings.
- Collaborate with, support and provide education to family members and others interested in the client’s treatment and welfare when warranted.
- Provide education to clients regarding the symptoms, course and treatment of their illness.
- Provide team and agency coverage of client needs.
- Develop appropriate therapeutic relationship with clients.
- Complete all paperwork, reports, and charting contemporaneously and in an organized manner.
- Participate actively in on-going professional growth and development, maintain appropriate professional behavior, and participate in appropriate supervision.
- Transport clients in the community to various appointment
Requirements
- Bachelor's degree in behavioral sciences or related field (if no degree, 30 semester credit hours in behavioral health sciences) and 2,000 hours supervised work experience with individuals diagnosed with serious mental illness and/or substance use disorders **- OR-**
- Masters or other graduate degree in behavioral health sciences or related field **-OR-**
- If no degree, must have 4,000 hours supervised work experience with individuals diagnosed with serious mental illness and/or substance use disorders
- Must have car, auto insurance and driver's license.
Benefits
- 4 weeks accrued PTO first year of employment
- 12 paid holidays
- Medical, dental, vision, life insurance
- Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)
- Tuition reimbursement and Student Loan Repayment Assistance
- Dependent Care Account (DCA) + employer contribution
- Reimbursement for professional licensure fees
- Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities
- 403b retirement plan with an employer percentage match
- Employer paid short-term and long-term disability insurance
- Bereavement and paid parental leave
- Employee Assistance Program (EAP)
- Wellness program to support employee overall health and well-being
- Variety of discounts through ADP LifeSmart
- Pet insurance
- Mileage reimbursement
- Casual dress code
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