Hybrid Cloud Business Consultant

at Rackspace Technology

• Job title: Cloud Business Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: AWS, Cloud, SQL, Tableau
• Location requirements: Hybrid, Mexico City, Mexico

About the role

• Cloud Business Consultant supporting clients in their cloud resource management and analysis. Collaborate with customers to provide technology insights and deliver actionable intelligence on cloud usage.

Responsibilities

• Be comfortable working with data and presenting conclusions clearly.
• Provide general support of technology products and services.
• Engage with customers, understand their needs, and help them accomplish their goals.
• Represent Rackspace to 10-15 enterprise cloud customers.
• Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews.
• Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.
• Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects.
• Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services.
• Onboard services new Rackspace Cloud Optimizer customers.
• Support the sales team in new business activities, as needed.
• Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.

Requirements

• 3+ years' experience supporting technology products or services in some capacity.
• Must be able to “talk tech” credibly with engineers and developers.
• Customer relationship management with some experience directly managing key stakeholder relationships.
• Data analysis and the ability to turn data into insights.
• Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection.
• Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery.
• Familiarity with any advanced data analysis tools is a plus but not required; for example: Tableau, Alteryx, PowerBI, SQL, etc. We use Alteryx extensively.
• Proven ability to lead meetings with C-level executives.
• Ability to prepare clear and concise documentation (MS Word, PowerPoint).

Benefits

• If you have a disability or special need that requires accommodation, please let us know.