Senior Manager leading the Business Management Office at Catalyst Brands in Bangalore. Ensuring efficient operations and measurable value in a global environment.
About the role
- Team Manager supporting leadership continuity and operational stability in Contact Centres in Joondalup and West Perth. Collaborative role focusing on coaching and performance management for high-quality service.
Responsibilities
- Lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience
- Provide day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities
- Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines
- Driving performance through coaching, feedback and KPI management
- Supporting consultants to achieve sales, service and engagement targets
- Monitoring quality standards and ensuring compliance with product and legislative requirements
- Supporting change initiatives and business projects as required
Requirements
- Proven leadership experience in a busy contact centre environment
- Strong coaching capability with the ability to influence without always having direct ownership of a team
- Experience managing KPIs and driving performance through effective coaching
- A collaborative and adaptable leadership style
- Excellent communication skills with the ability to build trust and rapport quickly
- Demonstrated empathy, resilience and professionalism in challenging situations
- Strong computer literacy and ability to work across multiple systems
- A passion for developing others and maintaining consistent performance standards
Benefits
- Access to exclusive RAC member benefits
- Flex@RAC – our flexible working program
- A strong Diversity & Inclusion strategy
- Generous insurance discounts and free roadside assistance
- In-house health and wellness programs
- Competitive salary + super, with the option to purchase additional leave
- A vibrant Social Club with over 900 members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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