Hourly Store Manager leading retail operations with a focus on service and efficiency for Coast Guard Exchange. Engaging with active-duty military personnel and ensuring compliance with safety standards.
Responsibilities
Management a retail activity with annual sales of under $5M.
Responsible for the direction and supervision of all store personnel.
Assists customers and resolves complaints.
Interviews, hires, trains or directs training of assigned personnel.
Encourages and develops employees by coaching, providing adequate training, and opportunities for growth.
Assists in developing promotional sales in conjunction with the CSC HQ staff.
Oversees competitive price checks and submits to HQ buying staff to change pricing.
Works with vendors and the HQ buying staff in executing operations of assigned departments or selections.
Ensures store recovery.
Supervises vending and warehouse operations.
Welcome customers, maintain product knowledge and help with the selection of merchandise.
React to all concerns of customers quickly with a sense of importance.
Key carrier, opening and closing of the store as required, weekends as scheduled.
Review monthly P&L’s with goal of comparing actual figures to plan, when plan is not achieved, where possible initiate plan of action to bring in line future months.
Will ensure all policies regarding Loss Prevention are adhered to, be alert and proactive regarding shrink and the Alert Line.
Will ensure that all associates are in compliance with established safety standards and emergency preparedness requirements.
Will ensure all employees receive Coast Guard required training, including but not limited to Civil Rights Awareness and Sexual Harassment Prevention.
Will ensure all CG and Federal required posters are prominently displayed in an area visible to all employees.
Requirements
Two years experience as a department manager or assistant manager in a retail environment.
Ability to routinely lift 10 pounds and occasionally lift 25 pounds and stand for long periods of time.
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