Systems Administrator to support CACI's Service Desk team, responsible for end - user applications and hardware/software troubleshooting. Covers a 24 - hour help desk, including evenings and weekends.
About the role
- Managing and supporting Microsoft-based systems across on-premises and cloud environments at R3 LLC. Involved in infrastructure improvement and providing mentorship to junior staff.
Responsibilities
- Provide ongoing support and mentorship to junior staff and peers.
- Manage incident and problem resolution, including root cause analysis.
- Handle hardware and software troubleshooting, end-user support, and ticket handling.
- Manage and implement assigned project-based solutions, communicating progress to stakeholders.
- Develop and maintain knowledge base articles and run books.
- Assist in planning, installation, and support of client cloud systems infrastructure.
- Support on-premises hardware and software and cloud-based devices and related software.
- Troubleshoot and resolve issues related to client infrastructure.
- Participate in on-call, after-hours, and weekend support as needed.
Requirements
- 7+ years of experience administering Microsoft Microsoft-based solutions and products: Azure, Microsoft 365, Intune, Defender for Endpoint, Teams, Exchange Online, Windows Server, Active Directory, etc.
- 2-3 years working as a Systems Administrator.
- U.S. Citizen (Federal Client Requirement).
- Bachelor’s degree in information technology/security, Computer (Information) Science, Management Information Systems, or related discipline.
- 10+ years of demonstrated experience in systems administration with a focus on Microsoft and Cloud Technologies.
- Preferred certifications: MCP, Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, Azure Virtual Desktop Specialty.
- Familiarity with industry best practices and standards (ITIL, ISO 20000-1, CMMI-SVCs) a plus.
- Technical knowledge of tools like ConnectWise Automate, Hudu, Mimecast, Meraki, etc.
- Familiarity with network troubleshooting knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.).
Benefits
- Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
- 401(k) with company match to help you plan for the future.
- Flexible time off policies to ensure you maintain a healthy work-life balance.
- Training incentives and bonuses to help you and your career grow.
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