Helpdesk Analyst providing advisory and technical support across travel technology products. Seeking candidates with GDS knowledge, especially in Galileo and customer - facing experience.
About the role
- Senior Broadcast IT Engineer providing administration and support for QVC US broadcast IT infrastructure. Responsible for managing escalated incidents and ensuring optimal system performance.
Responsibilities
- Provide administration for the QVC US broadcast IT infrastructure and support end-users
- Provide root cause analysis of escalated and complex incidents/problems related to our systems
- Impart technical expertise of established standards to the team
- Manage and optimize system performance of broadcast IT infrastructure to ensure 24x7x365 availability
- Work with Broadcast Engineering Architects to determine requirements for new broadcast IT systems
- Manage installations
- Support the IT specific portions of all broadcast systems (video routers, audio mixers, cameras, intercom)
Requirements
- Bachelor's degree in computer science, Electrical Engineering, or a related field of study is required
- Equivalent work experience in a related field may considered
- IT certification preferred (CCNA/CCNP, Microsoft, VMWare)
- 6 - 8 years' experience working in a broadcasting IT multi-tiered environment, installing, monitoring and troubleshooting broadcast systems is required
- Proficiency with CAD or other Broadcast Line drawing software
- Experience maintaining a SMPTE-2110 Environment is preferred
- Network administration experience is preferred
- Experience in Windows Admin, Network Admin, DB Admin and server technologies preferred
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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