Principal Solutions Architect at Paramount improving media platforms through design and AI technology. Overseeing MAM/PAM ecosystems and architecture for media supply chains.
About the role
- Technical Solutions Specialist in the IVD field providing support for medical laboratory products. Involves troubleshooting customer inquiries and collaborating with teams in a multicultural environment.
Responsibilities
- Investigate, troubleshoot, and manage customer complaints and inquiries related to chemistry, equipment, and software, in accordance with internal procedures and customer requirements.
- Participate in on-call rotations.
- Maintain technical skills, knowledge of company procedures, and strong customer-facing interpersonal skills.
- Work independently and as part of a team.
- Contribute to process improvements.
- Attend meetings with subsidiaries, either on-site or via conference call.
Requirements
- Certification or training as a medical laboratory, biomedical, technical, or life sciences technician; experience in customer relationship management or in a medical laboratory is a plus.
- Degree in one of the following disciplines: Chemistry, Biology, Sciences, Engineering, Biomedical Engineering.
- Knowledge of computer networking is a plus.
- Willingness to become an expert in new technologies.
- Passion for communication and customer service.
- Fluency in Italian and Spanish. English is an asset.
- This position is currently not eligible for visa/work permit sponsorship.
Benefits
- Comprehensive hands-on technical training and continuous learning throughout your career.
- Experience in a multicultural and stimulating environment.
- Opportunity to build your career with one of the global leaders in in vitro diagnostics.
- As a Technical Support Specialist, you will have a direct impact on people’s lives by working with physicians and laboratory technicians, contributing to patient health.
- Daily collaboration with our subsidiaries and teams in Europe, Asia, and the United States.
- Supplementary health and welfare coverage.
- Meal vouchers.
- Profit-sharing / incentive plan.
- Sustainable mobility allowance.
- Collective retirement savings plan with employer contribution.
- Training support through our collective skills development plan and LinkedIn Learning.
- Employee Assistance Program (EAP).
- Skills recognition program.
- Employee referral program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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