Hybrid Project Manager

at Quality Digital

• Job title: Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Rio de Janeiro, Brazil

About the role

• Manage ITSM tools and lead operational improvements in IT processes. Audit workflows and ensure quality compliance in various IT operations.

Responsibilities

• Manage implementation of ITSM tools and asset control (Automatos).
• Manage deployment of automations and operational improvements.
• Lead process audit activities across the various processes implemented by the company.
• Prepare reports, monitor corrective and preventive actions to address nonconformities, and participate in improvement projects.
• Monitor business process performance, identifying and assessing nonconformities and their impacts on processes and customers.
• Analyze and propose necessary changes to various IT control processes to correct or prevent issues and ensure compliance with specified requirements.
• Prepare and conduct internal audits in the production process to ensure quality effectiveness in the processes.
• Draft audit reports to identify conformities and nonconformities in processes.
• Follow up and validate implemented corrective/preventive actions to ensure the effectiveness of process maintenance relative to procedures and quality requirements.
• Coordinate, monitor, and evaluate process audit results and provide guidance on activities related to filling out action plans to ensure compliance with established procedural requirements.
• Prepare or review documents or records related to Quality support areas.
• Act as a knowledge multiplier by providing technical support to peers.
• Research new technologies and processes related to the area by participating in studies to foster development of new technical competencies.
• Verify whether documents have been created or revised, approving or rejecting documents in the system according to established criteria to ensure they meet the standardization defined by the Quality Management System.
• Review calibration certificates to ensure they meet defined criteria and that certificate records comply with process and certification requirements.
• Ensure that controls over activities comply with ISO 9001, ISO 27001, and LGPD requirements.
• Requirements analysis.

Requirements

• ITSM and asset management tools.
• Microsoft Office suite.
• Techniques for reading and interpreting process mapping.
• Techniques for root cause analysis of nonconformities and implementation of corrective actions.
• Process control based on ISO 9001, ISO 27001, and LGPD requirements.
• Experience implementing ITSM tools.
• CMDB control (create, maintain, and update).
• Manage ITSM vendor for system updates and catalog lines.
• Create, maintain, and update catalog lines.
• Define service level agreements (SLAs) for internal areas.
• Presentation skills.
• Bachelor's degree (completed).

Benefits

• Meal and/or grocery allowance for your market purchases and meals 🍴
• Medical and dental assistance so you and your family stay healthy 💙
• Pharmacy partnerships for discounts on medications 💊
• Childcare allowance according to current policy 🍼
• Gym partnership/discount to encourage you to exercise 🤸‍♀️🤸‍♂️
• Partnership with SESC for a variety of cultural and leisure programs ✈
• Partnerships for language studies, technology, and online course platforms 📚
• Payroll-deductible loans with attractive rates + financial education program 💰
• Corporate University and learning paths with diverse content on technology, soft skills, market trends, and more 👨‍💻
• Employee referral program with potential rewards and bonuses 🎁
• Group life insurance ⛑