About the role

People Operations Program Manager ensuring high-quality employee experiences and operational efficiency. Collaborating across teams and managing systems for Qualified Health’s HR processes and programs.

Responsibilities

Continually improve our employee lifecycle infrastructure: onboarding, offboarding, internal mobility, and everything in between
Partner with Recruiting, Finance, IT, and functional leaders to align on handoffs and program dependencies; ensuring no employee falls through a gap.
Own the employee programs calendar and prioritization framework; ensuring that all our employee initiatives are doing what we intend them to, that they’re received well, and that they’re a good use of time at every step.
Build and maintain our shared drives, operational playbooks, checklists, and tooling to keep everyone aligned and informed
Identify and manage vendors or platforms that support our growth and People programs; track service levels, and ensure Qualified Health is setting up our vendor partners for success.
Own the smooth operation of a People tech stack (HRIS, ATS, etc) that meaningfully moves us forward— maximize our use of tools through integration, influence our definition of what we need, help us know when it’s time to make a change, and ensure a seamless transition when a new tool or system is needed.
Serve as a steady, knowledgeable first point of contact as needed for employee questions. While you’re a friendly listener, and know how to solve problems, you’re always thinking about how to make things better for everyone, not one-off heroics.

Exposure to multiple companies’ internal operations in a highly accountable HR Ops, People Programs, or similarly hands-on, versatile function with high visibility. Ideally 5-8 years in high growth technology, or adjacent industries like consulting, private equity, etc.
Successful track record of from-scratch building programs as an individual contributor.
Effective project management skills: managing owners, stakeholders, plans, and dependencies with your eyes on the finish line. Your project plan is the map, not the destination.
Strong analytic and measurement skills: you use passively collected data to build strong health metrics for your work. Your numbers add up, and you share this information in a way that’s portable across different audiences including executive leadership.
Comfort operating in ambiguity while building towards clarity. You’re a pro at the startup environment, you know what good looks like, but you meet people and processes where they are to improve them day by day.
Familiar with HRIS and other sensitive, data-heavy technology transitions.
Strong track record in vendor management: selection, KPIs, troubleshooting, etc.
Able to work onsite in our Palo Alto office at least 3 days per week.