Program Manager managing health education initiatives to improve member health outcomes at Centene. Collaborating with various teams and performing program evaluations.
NO
Hybrid Associate Director, BSI Consulting – Program Management, Technology Change & Adoption
Posted 1 hour ago
About the role
- Associate Director leading transformation programs in consulting for Novartis. Focused on commercial excellence and adoption of new CRM systems across international markets.
Responsibilities
- Lead the development of change impact assessments, stakeholder maps, and readiness reports for international markets.
- Develop change management & comms plan following initial discovery phase + program governance (including change journeys, change impact assessments, stakeholder management plans etc).
- Draft and socialize market engagement and adoption material for new CRM with frequents updates as needed of the varying program phases.
- Design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams.
- Draft and develop communication materials, newsletters, FAQs, and leadership updates aligned with the CEFUT program messaging strategy.
- Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.
- Monitor market readiness indicators taking appropriate action where needed, and track progress across workstreams to help identify risks, gaps, or dependencies.
- Lead the execution of communication campaigns and ensure timely dissemination of information to relevant stakeholders.
- Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.
- Drive in hyper-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs.
- Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy.
- Engage with PMs, Product Owners, and functional teams and lead alignment between change, communication, and training activities.
Requirements
- ~9 + years’ experience supporting large transformation programs, ideally in a consulting setting, preferably with a focus on commercial and / or pharma industry.
- Experience leading change management, communication, training, or transformation programs with significant digital / technology rollouts and later adoption to markets or countries.
- Advanced understanding of digital or CRM transformations and user adoption principles.
- Proven ability to collaborate across diverse functions and manage senior stakeholders.
- Strong analytical, leadership, change management, activation, communication, and problem-solving skills.
- Minimum of a bachelor’s degree, preferably in science, engineering, business administration or economics.
- Exposure in leading large-scale technology transformation programs or enterprise CRM rollouts.
- Change management certifications (e.g., Prosci, ACMP) or training.
Benefits
- Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Job title
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Manager leading consulting and program management initiatives at Novartis in Prague, focusing on transformational programs across the International Business Unit.
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