Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
About the role
- Manager, Support Services overseeing customer support for behavioral health software. Leading team operations and ensuring high satisfaction in Tampa or Nashville.
Responsibilities
- Oversee all ticket resolution channels, including Live Chat, ensuring SLO/SLA/NPS targets are met
- Manage, develop, and align resources for optimal workflow and coverage
- Set standards and guidelines for all customer interactions
- Act as escalation point for complex or high-impact issues
- Collaborate with other departments to maximize effectiveness and customer loyalty
- Lead performance coaching, mentorship, and development for direct reports
- Manage consultation and professional services processes for timely and accurate delivery
- Evaluate and improve support processes, partner satisfaction, and adoption of best practices
- Lead or participate in hiring, onboarding, and administrative management (e.g., timesheets, scheduling)
- Analyze team metrics, identify trends, and implement improvements
- Delegate tasks and empower staff to drive results
- Ensure compliance with company policies and regulatory requirements
Requirements
- Bachelor's degree preferred
- 6 years of experience in customer support or equivalent experience
- 2 years of management and/or supervisory experience
- Advanced knowledge of support platforms, workflows, and best practices
- Analytical skills for trend analysis and process improvement
- Effective communication and cross-functional collaboration
- Ability to manage escalations and drive resolution
- Strategic thinking and adaptability.
Benefits
- Qualifacts is an equal opportunity employer.
- Ability to work hybrid in either Tampa or Nashville office locations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Customer service role for handling inquiries, providing product support and maintaining customer data. Working in a friendly environment with opportunities for professional growth.
UAS Drone Program Support Specialist supporting unmanned aviation systems program operations. Collaborating with teams for process improvements and compliance in the aviation sector.
Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.
Project Manager overseeing technical and commercial aspects of sprinkler renovation projects at GFA. Engaging in customer communication and coordinating repair orders while ensuring contractual compliance.