Technical Lead driving Patient Engagement and Support Programs. Collaborate with business and technology teams for scalable health solutions in Life Sciences industry.
Responsibilities
Partner with business and clinical stakeholders to design, implement, and optimize patient support solutions across multiple workstreams
Translate business requirements into functional and technical specifications
Support solution design, integration strategy, and data flow across CRM, cloud, and analytics platforms
Collaborate with engineering, AI/ML, and data teams to enable intelligent, data-driven patient experiences
Ensure alignment with compliance, privacy, and regulatory standards in Life Sciences
Enable intelligent patient onboarding using AI-enabled digital tools
Support consent management and compliant data capture
Collaborate on building scalable onboarding workflows integrated with CRM systems
Requirements
8–12+ years of experience in Life Sciences, Healthcare IT, or Patient Engagement platforms
Strong understanding of patient support programs, digital health solutions, and CRM ecosystems
Hands-on experience working with AWS-based architectures and data platforms
Ability to work across business, engineering, and data teams
Strong communication, documentation, and stakeholder management skills
Nice to Have
Experience with AI/ML solutions in healthcare
Exposure to Snowflake, IoT-based health devices, or real-world evidence platforms
Prior experience working with pharma patient services or hub programs
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