Operations Support Specialist assisting the operations team providing administrative support while working with SAP, Excel, and management roles. Contributing to operational programs and data management in Middletown facility.
About the role
- Customer Service Representative overseeing order management and customer engagement with SAP proficiency. Responsible for resolving inquiries and maintaining relationships with high-volume clients.
Responsibilities
- Customer Engagement and Order Management
- Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
- Work directly with the most strategic, complex, high-volume and/or greater-revenue-generating customers
- Support customers with their administrative and technical questions (EDI/MyDuPont)
- Build working relationships with commercial team partners to exceed customer expectations
- Analyze customer ordering patterns to anticipate customer needs
- Serve as a liaison with customers on administrative and technical matters (EDI/MyDuPont)
- Respond to customer inquiries and complaints in a timely manner
- Review daily reports to proactively address and resolve issues
- Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
- Quickly identify and own resolution of customer issues
- Responsible for investigating and driving timely resolution of customer disputes
- Make decisions for customers’ return following a quality complaint
- As part of the account team, relay all pertinent information gathered from the customer to the account manager
- Work with Asset Schedulers and other supply chain partners
- Engage sales team on customer issues and requests
- Coordinate with warehouse and logistics partners to manage expedites
- Create and maintain customer profiles and other documentation in SharePoint or SAP
- Identify areas for improvement and implement change
- Execute complex work processes through multiple systems and technology
- Leverage multiple internal resources
- Process new customer set up and changes to existing customer master data via MDG Database
- Log into customer portals to review supplier releases
- Provide timely responses for all control & audit requests
Requirements
- Minimum 2 years of Customer Service experience or equivalent
- Proficiency in SAP R/3 or another ERP system
- Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint); SalesForce.com experience is a plus
Benefits
- Comprehensive pay and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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