Process Redesign Analyst at QBE focused on process improvement initiatives and automation solutions. Collaborating with global stakeholders on process analysis and documentation.
Responsibilities
Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification
Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions
Responsible for detailed process mapping/ analysis (Level 5- Level 6 process maps)
Adherence to process improvement/ automation governance framework
Requirements
Bachelor's Degree or equivalent combination of education and work experience
3 years relevant experience
SSGBC, Agile Practitioner
Excellent verbal and written English communication skills
Excellent workshop facilitation and data gathering skills
Process flow design and optimisation
Excellent stakeholder management skills
Familiarity with process mapping tools
Excellent use of process mining/ mapping applications and tools – e.g. Signavio, Celonis, etc.
Proficiency in Microsoft Applications- Word, Powerpoint, Excel
Adaptable to change and able to work in a highly dynamic environment
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