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About the role
- Service Manager leading Workers Compensation services for large corporate employers. Oversees delivery of best-in-class services and builds trusted relationships with stakeholders in the NSW Nominal Insurer business.
Responsibilities
- Lead and support a team managing a portfolio of large corporate Workers Compensation clients within the NSW Nominal Insurer scheme.
- Build and maintain strong, trusted relationships with large employers, brokers and other intermediaries, demonstrating a deep understanding of their business needs and risk profiles.
- Articulate complex claims strategies, performance insights and legislative considerations clearly and confidently in presentations, meetings and stakeholder forums.
- Coach and develop Case Managers to deliver tailored, high‑quality claims management services aligned to corporate client expectations.
- Drive strong portfolio performance across customer outcomes, claim costs, compliance and quality.
- Provide leadership on complex and high‑value claims, including estimates, strategy and decision making within delegation.
- Collaborate closely with internal stakeholders including Client Relationship Managers, Technical Specialists, Quality Assurance, and Compliance to deliver seamless service outcomes.
- Promote a culture of professionalism, accountability and continuous improvement within the team.
Requirements
- Proven experience leading Workers Compensation claims teams, ideally within a corporate or large employer portfolio.
- Strong understanding of the NSW Workers Compensation scheme and the needs of large, sophisticated employers and their intermediaries.
- Highly developed presentation and communication skills, with the ability to explain complex claims strategies clearly and credibly to senior stakeholders.
- A relationship‑focused leader who builds trust through expertise, consistency and transparency.
- Demonstrated capability in coaching and developing Case Managers to deliver best‑in‑class service outcomes.
- Confident decision maker with strong commercial awareness and sound judgment.
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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