About the role

  • Insurance Specialist handling customer inquiries and support for QBE's insurance products. Engaging in inbound calls and building relationships with customers in a dynamic environment.

Responsibilities

  • Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls
  • Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day
  • Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders
  • Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines

Requirements

  • Previous experience in a customer service or sales role will be an advantage
  • Clear, friendly phone manner; able to talk and type simultaneously
  • Strong communicator with a positive, can-do attitude
  • Quick to learn new systems; confident with computers and numbers
  • Calm and resilient in fast-paced environments
  • Builds rapport easily; delivers timely solutions to diverse customers
  • Detail-oriented with strong multitasking and prioritisation skills

Benefits

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest
  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super
  • A range of discounts on insurance products, car hire, hotels, goods and services

Job title

Insurance Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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