Insurance Manager leading the administration and delivery of insurance functions at Torbay Council. Engaging with departments to ensure effective insurance services and advice.
About the role
- Insurance Specialist handling customer inquiries and support for QBE's insurance products. Engaging in inbound calls and building relationships with customers in a dynamic environment.
Responsibilities
- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls
- Deliver exceptional help to our customers and partners by managing inbound queries, on average 30-50 calls per day
- Learn about our insurance portfolios and various partnerships to build strong relationships with diverse internal and external stakeholders
- Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines
Requirements
- Previous experience in a customer service or sales role will be an advantage
- Clear, friendly phone manner; able to talk and type simultaneously
- Strong communicator with a positive, can-do attitude
- Quick to learn new systems; confident with computers and numbers
- Calm and resilient in fast-paced environments
- Builds rapport easily; delivers timely solutions to diverse customers
- Detail-oriented with strong multitasking and prioritisation skills
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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