Insurance Follow-Up Specialist reviewing accounts and assisting patients with inquiries at Cancer Specialists of North Florida. Responsible for claim reimbursement and dealing with insurance companies professionally.
Responsibilities
Reviewing all specifically assigned accounts to resolve unpaid patient accounts
Assisting patients with inquiries regarding their accounts
Reviewing EOBs to provide proper claim reimbursement
Interpreting fee schedules
Preparing write-off requests for supervisors
Demonstrating ability to deal with patients and insurance companies professionally
Receiving and resolving patient billing complaints
Researching written requests for refunds
Responding to insurance companies promptly
Maintaining confidentiality regarding patient account status
Requirements
High School Diploma or Equivalent
Minimum of two years’ experience in a medical business office setting, preferably working with insurance collections and follow-ups
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