Project Manager at Q2 overseeing deployment of Risk & Fraud Management Software Solutions. Managing large customer relationships and ensuring successful application configuration and support.
Responsibilities
Partner with customers to understand business requirements and expectations
Design and execute project plans and documentation to deploy Q2 solutions
Direct project resources to complete tasks in a timely manner
Work closely with the customer and team to problem solve issues that arise
Track status and provide updates in relation to the overall implementation process in a manner befitting our largest/most complex customers
Train and educate customers on the product and configuration options
Requirements
Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent related work experience.
Experience managing large and complex customer relationships, corresponding with executive-level customer contacts
Project Management Methodology exposure preferred (PMP or PMI)
Familiarity with enterprise software deployment architecture and methodologies
Ability to organize and execute multi-facet software deployments
Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint
Capable of assessing project risks and mitigations
Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources
Strong written and oral communication skills with excellent people and teamwork skills
Ability to remain calm, diplomatic, and cooperative under stressful conditions
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
Financial Services and enterprise software experience preferred
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
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