Key Account Manager in the furniture trade responsible for developing new sales channels and actively managing customer relationships. Collaborating closely with various teams to enhance sales strategies.
About the role
- Account Manager supporting customer service operations at Pyrexx GmbH. Managing customer relationships in the fields of fire safety and water hygiene services in Berlin.
Responsibilities
- You independently manage our contract customers in the services area (smoke detectors, drinking water hygiene and measurement services) in day-to-day operations using our ERP and ticketing system — friendly, reliable and with a good understanding of their concerns.
- You build and maintain long-term customer relationships — not out of obligation, but because you enjoy working with people.
- You ensure internal processes run smoothly: coordinating workflows and collaborating with field service and our specialist departments on data management, billing and service inquiries, and appointment planning.
- You actively contribute ideas to improve our processes and services, making them better, simpler, and more customer-friendly.
Requirements
- Some experience in customer service or account management — ideally in the services sector.
- Strong communication skills, team spirit, and genuine interest in the people you interact with.
- You work independently and in a structured way, and remain calm under pressure.
- Confident user of Office applications; experience with CRM or ticketing systems is a plus.
Benefits
- Flexible working hours with the option to work remotely on fixed days each week
- Comprehensive onboarding with designated points of contact.
- Regular team meetings for timely feedback and collaborative planning
- Our agile environment offers room for initiative and responsible, independent working
- Free job ticket (BVG) and good transport connections keep you mobile
- Employee discounts with up to 1,000 companies and associations to help you save
- Fitness partnership to help you stay fit and healthy
- Snacks and drinks provided: fresh fruit, coffee and water
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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