Indirect Tax Manager identifying risks and compliance opportunities for clients in São Paulo. Leading VAT consulting projects and developing productive client relationships during engagements.
About the role
- Senior Manager of Salesforce consulting at PwC overseeing CCaaS engagements from strategy to execution. Support operational efficiency and client objectives through a range of consulting services.
Responsibilities
- Support sales & account growth: Shape proposals, demos, and estimates; contribute to business development and account management.
- Support operational engagements like operating models & governance development, Workforce Management optimization.
- Deliver Contact Centre solution evaluations, Total Cost of ownership analysis technical Architecture and Road Maps.
- Coach teams: Facilitate workshops, align stakeholders, and mentor consultants.
- Architect and implement solutions: Design scalable CCaaS architectures leveraging platforms like Genesys Cloud CX, NICE CXone, Five9, Amazon Connect, and integrate with CRM systems.
Requirements
- 3–5 years leading CCaaS implementations
- Expertise in at least two CCaaS platforms (Genesys Cloud CX, NICE CXone, Five9, Amazon Connect)
- SIP/telephony, IVR/IVA design, APIs/REST, security/compliance in cloud environments
- Bachelor’s degree; COPC® Certified Professional Manager; ITIL; PMP/PRINCE2; cloud certs (AWS/Azure/GCP)
Benefits
- Competitive compensation package
- Inclusive benefits
- Flexibility programs
Job title
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Degree requirement
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