Hybrid SLA Renewals Manager

at RIEDEL Communications

• Job title: SLA Renewals Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SFDC
• Location requirements: Hybrid, Wuppertal, Germany

About the role

• SLA Renewals Manager driving sales and service propositions in hybrid role at RIEDEL Communications. Supporting global sales and enhancing service offerings in the media, sports, and entertainment sectors.

Responsibilities

• You commercially support and help drive direct and indirect opportunities, maximizing commercial outcomes while delivering compelling propositions to customers.
• You support global sales functions in defining appropriate service offerings and pricing to meet customer requirements.
• You develop and implement an action plan to increase SLA sales revenue, including a targeted account list.
• You sell both directly and together with channel partners (agents, distributors, system integrators, dealers) and develop, implement, and manage joint sales, marketing, and support strategies.
• You provide regular activity reports to the Executive Director of Customer Success and Sales, including contacted accounts, business forecasts, and planned activities.
• You lead customer negotiations covering both commercial and contractual terms.
• You build and maintain effective working relationships with relevant internal support departments.

Requirements

• Experience in commercial, financial, legal, or contract management, including drafting and understanding SLA contractual clauses.
• Proven sales experience negotiating complex and large service packages.
• Solid understanding of service organizations and relevant industry standards.
• High proficiency in Microsoft Office, particularly Excel, including the use of complex formulas.
• Experience with CRM systems, ideally Salesforce.com.
• Strong communication skills, both verbal and written, combined with a professional, confident, and personable manner.
• Excellent planning skills, a proactive mindset, and the ability to work flexible hours when required by deadlines.

Benefits

• Work–life balance through our flexible working time system, including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us; at RIEDEL we focus on an open working atmosphere— inclusion is part of our culture. It’s about the people and their personality that matters.
• We contribute to your career development by encouraging you to try new roles and experience new settings. By helping our people reach their potential, we frequently support them to discover skills they never knew they had or make career moves they never thought possible.