IT Operations technician responsible for hardware and software upgrades in tech operations. Engaging with internal and external clients to resolve technology - related issues and ensure system integrity.
About the role
- Senior SAP FI Specialist resolving complex technical issues in SAP S/4HANA and supporting clients in managing their SAP solutions. Collaborating with IT teams and providing exceptional client service.
Responsibilities
- Analyse and resolve complex technical issues in SAP S/4HANA (Public Cloud experience is a plus), focusing on SAP FI modules and tailored client solutions
- Provide 2nd and 3rd line support to address and resolve tickets efficiently, ensuring quality outcomes for clients
- Conduct detailed problem analysis to identify root causes and configure SAP systems for effective solutions
- Collaborate with 1st-level support and cross-functional IT teams to deliver timely resolutions
- Build trusted relationships with clients by addressing support topics promptly and professionally
- Monitor and report on ticket trends to identify recurring issues and drive continuous improvement
- Lead and execute minor projects and system changes that meet specific client needs
- Maintain clear documentation of issues, solutions, and project changes to support transparency and knowledge sharing
Requirements
- Minimum 5 years’ experience with SAP FI and S/4HANA (Public Cloud is a plus)
- Written and spoken German - min B2
- Written and spoken English – min B2
- Experience in implementing business processes with SAP standards software (S/4HANA or BW/4HANA) and implementing customer specific enhancements
- Understanding of third-party system integration with SAP FI
- Analytical skills to diagnose issues and deliver effective solutions
- Ability to build and maintain strong client relationships
- Familiarity with ticket management systems
- Basic project management skills for small-scale changes
- Ability to work independently and manage multiple priorities
- Commitment to continuous learning and adapting to new technologies
- University degree (Bachelor/Master) or equivalent
- Nice to have SAP certifications in relevant modules
- Understanding of ITIL principles and the overall managed service process
Benefits
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
- Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
- Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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