Sales Insights Manager focusing on analytics and territory alignment in support of the AIR sales force. Collaborating with internal teams for the effective launch and marketing of pharmaceutical products.
PW
Hybrid SAP Service Delivery Manager, German – Managed Services Operations
Posted 1 hour ago
About the role
- SAP Service Delivery Manager overseeing IT service management and delivery processes for SAP clients. Leading cross-functional teams and ensuring compliance with service standards in Poland.
Responsibilities
- Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology
- Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives
- Ensure high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and related landscapes
- Manage SAP AMS operations, ensuring compliance with service descriptions and client requirements
- Identify and implement process improvements to enhance service quality and efficiency
- Actively manage ITSM processes—resolve incidents, prevent recurrence, and manage problems effectively
- Participate in or co-lead service transitions for new clients, including knowledge transfer and compliance with best practices such as ITIL
- Monitor SLAs and KPIs, report performance, and manage team capacity and competence
- Ensure compliance with corporate policies and standards
Requirements
- At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes
- Excellent communication skills in English and German
- Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management)
- Strong knowledge of SAP modules and technical components (e.g., SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture
- Experience in stakeholder management and resolving complex issues effectively
- Ability to lead cross-functional teams and coordinate multiple service streams
- Strong problem-solving and analytical skills with a focus on continuous improvement
- Leadership and team management capabilities
- Understanding of ITIL and agile methodologies
- Familiarity with ITSM tools (advanced user perspective)
- Bachelor’s degree in IT, Computer Science, or a related field
Benefits
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker
- Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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