Service Delivery Manager responsible for supporting existing clients and fostering their development at Fellowmind. Ensuring customer satisfaction and managing Microsoft platforms effectively.
About the role
- Manager specializing in Epic consulting at PwC, overseeing large-scale healthcare support projects and optimizing systems. Leading teams to enhance client relationships and operational efficiency.
Responsibilities
- Manage large-scale support and optimization projects for healthcare providers
- Serve as a strategic partner, leveraging operational knowledge
- Lead cross-functional teams to deliver quality outcomes
- Strengthen client relationships and identify service expansion opportunities
- Maintain accountability and performance across delivery teams
- Oversee enhancements and upgrades for Epic applications
- Utilize Epic knowledge to drive operational improvements
- Collaborate with healthcare executives to meet their needs
Requirements
- Bachelor's Degree
- At least 7 years of experience
- Epic certification
- Master's Degree in Public Health or Health Administration preferred
- Proven experience managing large-scale managed services engagements
- Demonstrated success leading enterprise Epic support programs
- Excelling in client relationship management and executive presence
- Managing distributed or global delivery teams effectively
- Developing service dashboards and operational performance metrics
- Understanding healthcare operations and regulatory compliance
- Driving optimization initiatives for system performance and effectiveness
- Continuously evolving Epic and healthcare regulatory knowledge
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
Job title
Job type
Experience level
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Degree requirement
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