Hybrid Delivery Manager

at Compass

• Job title: Delivery Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Delivery Manager responsible for managing client deliveries and ensuring project success at Compass UOL. Collaborating with teams to streamline processes and communication for operational efficiency.

Responsibilities

• Strengthen relationships with client managers and leadership, acting as a point of connection between areas.
• Clearly communicate the team's strategy in line with company direction.
• Provide early visibility to the executive team on critical situations or potential risks.
• Manage selection, allocation, and movement of personnel; support training, career development, recognition, promotions, time off, vacations, budgeting, and participate in offboarding and termination decisions.
• Monitor and keep information up to date on projects, allocations, vacations, vacancies, and time tracking in Compass UOL's official tools.
• Ensure execution of team rituals and processes.
• Ensure that culture, communication, guidelines, processes, and corporate governance are followed by all direct reports.
• Be accountable for the smooth running of operations.

Requirements

• Previous experience managing delivery, projects, services, or operations in a technology context.
• Strong ability to build relationships with internal and external stakeholders.
• Strategic vision and ability to lead teams and projects efficiently with a results-oriented focus.
• Knowledge of management tools, team monitoring, and financial control.
• Ability to handle multiple priorities, mitigate risks, and resolve problems.
• Leadership profile, clear communication, and orientation toward processes and governance.
• Availability to work in a hybrid model in São Paulo