About the role

  • Manager for Field Services at Onto Innovation responsible for organizing ramp installation activities and supervising ramp engineers' tool installations under various conditions.

Responsibilities

  • Organize and schedule ramp installation activities
  • Supervises ramp engineers’ tool installations under normal and abnormal conditions, including escalations and customer management
  • Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases
  • Driving training plans and training programs
  • Develop and maintain installation metric methods for specific tools sets
  • Evaluates, selects, and develops personnel to ensure the efficient operation of the function
  • Proactive management of tools to identify and improve performance and processes
  • Expertise/experience in optics, image processing, and motion control to support worldwide ramp service engineers, local management teams, and knowledge management systems

Requirements

  • Proficient in Microsoft Office products
  • Outstanding verbal and written communication skills necessary
  • Ability to travel both domestically and internationally and have a current Visa or entry permission
  • Minimum 5 years of experience in Field Support Service
  • BS in an electronics discipline or equivalent military experience in a technical field
  • Master’s degree preferred
  • Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years

Benefits

  • health/dental/vision/life/disability
  • PTO
  • 401K plan with employer match
  • Employee Stock Purchase Program (ESPP)
  • health & wellness initiatives

Job title

Field Services Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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