Senior Product Service Engineer at Caterpillar ensuring successful performance of Large Mining Trucks. Collaborating with dealers and customers, leading problem resolution, and improving product quality and performance.
About the role
- Service Engineer role at Providence shaping and supercharging large-scale services for caregivers. Engaging in automation, resilience modeling, and mentor engineers with a focus on performance.
Responsibilities
- Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.
- Help shape, grow, and supercharge large-scale services that keep caregivers and teams running at full speed.
- Design resilient architectures and craft smart automation.
- Master telemetry, lead disaster recovery readiness, and solve complex issues.
- Influence cost models, drive standards, and champion new technologies.
- Mentor rising engineers and make data-driven decisions that elevate performance, security, and caregiver experience.
Requirements
- Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 8 or more years of related experience
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
- Strong experience with n-tier solutions
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
- Experience Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Benefits
- Health care benefits (medical, dental, vision)
- Retirement 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
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