Service Technician installing and servicing injection molding machines and providing customer support. Troubleshooting, performing repairs, and managing customer issues in North America and remote locations.
About the role
- Service Technician installing and servicing equipment for ENGEL Machinery. Provides training and support remotely at customer sites for injection molding machinery.
Responsibilities
- The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
- Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
- Performs software and hardware installations.
- Performs all safety checks on equipment.
- Educates customers on equipment and instructs on proper operation.
- Manages resolution of customer issues, including order and installation of replacements parts as necessary.
- Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
- Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
- Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
- Provides written reports on a regular basis to the Service Manager.
Requirements
- High School Diploma Required
- Associates or Bachelors degree preferred
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Familiarity with ENGEL machines and robots is preferred
- Must have a valid Passport, drivers license in good standing that incudes REAL-ID.
Benefits
- health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
- 401k with match
- over 3 weeks PTO
- personal time off
- employer paid life insurance
- long and short term disability
- an employee-centric environment
- a comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem
- tool reimbursement
- cell phone
- laptop
- only occasional voluntary travel on weekends
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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