Field Service Technician maintaining and repairing various equipment in remote locations. Involves preventive maintenance and troubleshooting in a safety - focused environment.
About the role
- Senior Product Service Engineer at Caterpillar ensuring successful performance of Large Mining Trucks. Collaborating with dealers and customers, leading problem resolution, and improving product quality and performance.
Responsibilities
- Support our End-to-End Built-In Quality by developing defect detection and driving defect reduction, speeding field recovery, and improving fleet reliability.
- Provide hands‑on leadership supporting commissioning and complex field deployments.
- Improve serviceability and repair procedures to support long‑term fleet growth.
- Evaluate the results to identify functional deficiencies.
- Capture and share lessons learned and Best Practices from a problem-solving effort.
- Advocate on behalf of the dealer and customer and drive effective solutions to technical challenges.
- Ensure seamless collaboration and alignment with internal and external teams.
- Maintain strong internal and external relationships via delivery of commitments, open communication, and ongoing feedback.
- Resolve customer complaints or complex problems by troubleshooting root causes and organizing appropriate subject matter experts, then leading problem resolution and field validation efforts with appropriate sense of urgency.
- Write technical specifications and instructions to ensure effective product service that results in a high level of product reliability and performance.
Requirements
- Bachelor’s degree in engineering.
- Large Mining Trucks and/or mining equipment experience.
- Product support experience.
- Knowledge or experience in systems used by Cat product support.
- Hands on field or shop experience as mechanic or technician.
- Deep knowledge of assembly, maintenance, service, and repair best practices, tooling, support equipment, and processes.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Field Service Engineer improving digital tools for semiconductor production. Utilizing data analytics and providing mentorship on troubleshooting methodologies in a supportive work culture.
Field Service Engineer repairing Stryker's electronic/mechanical products primarily in Dublin and Northern Ireland. Responsible for maintenance, documentation, and customer interactions in the healthcare environment.
Field Support Engineer providing in depth technical customer support for pharmacy automation products by traveling regionally to provide industry - leading support to pharmacies.
Field Service Technician responsible for troubleshooting and maintaining mining equipment in Nevada/Utah. Strong mechanical or electrical background required, with customer relations focus.
Field Engineer Level 2/3 joining Northrop Grumman for overseas deployments. Involved in complex system installations and operations, requiring technical expertise and collaboration with diverse teams.
Field Service Technician repairing lift trucks for Crown Equipment Corporation. Performing planned maintenance and ensuring customer lift trucks are operational and safe.
Field Service Technician repairing lift trucks for Crown Equipment Corporation with focus on customer service and technical expertise. Responsibilities include troubleshooting, maintenance, and inventory management.
Field Service Technician responsible for troubleshooting and repairing lift trucks at customer locations. Joining Crown Equipment Corporation, a leading lift truck manufacturer, offering global support and career growth.
Field Service Technician responsible for troubleshooting and repairing lift trucks at Crown Equipment Corporation. Maintaining trucks, ensuring service quality and completing paperwork post - repairs.