Responsible for quality improvement and process enhancement in financial products at Banco Daycoval. Collaborating with multiple departments to reduce complaints and improve customer experience.
About the role
- Principal IS Applications Analyst focused on designing and optimizing technology solutions for healthcare systems, ensuring effective project management and compliance.
Responsibilities
- Identify opportunities to leverage technology solutions to address business challenges and improve efficiency
- Develop and maintain the Legal technology roadmap; monitor and evaluate its effectiveness in meeting organizational goals
- Lead and support multiple technology projects, including assessing new solutions, system implementations, upgrades, and enhancements in collaboration with business stakeholders
- Manage implementation of system upgrades and enhancements to align with departmental goals
- Ensure compliance with security requirements and oversee implementation for approved software solutions
- Create and manage technical project plans, schedules, and resources, including requirements, specifications, and design documentation
- Communicate project status, progress, and issues to stakeholders; facilitate decision-making and resolve technical challenges
- Analyze and document complex workflows and automation within the department technology platforms
- Facilitate project meetings, including kick-offs, design reviews, progress updates, and closure activities
Requirements
- Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education, skills and relevant experience
- 10 or more years of experience as a business systems analyst role supporting pillar of focus
- 5 or more years of deep business knowledge/experience within any pillar of focus application (preferred)
- 5 or more years of Project or Product Management experience; use of toolkits (preferred)
- 5 or more years of experience working within corporate legal, risk, or compliance teams (preferred)
- Proven expertise in decision-making, prioritization, conflict resolution, community building, and delivering on commitments (preferred)
- Strong ability to define hypotheses, requirements, metrics, and applications in collaboration with both business and technical stakeholders (preferred)
- Skilled in analyzing complex systems and interpreting large-scale, high-dimensional data from diverse sources using advanced tools and techniques (preferred)
- Expert-level knowledge of Agile methodologies (preferred)
- Preferred experience with tools such as iManage, Riskonnect, and Legal Tracker (preferred)
Benefits
- Providence offers hybrid work options
- Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Paid time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
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