Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Customer Success Manager providing guidance to SMB clients on ProvenExpert's platform. Collaborating with internal teams and supporting clients in managing their online reputation.
Responsibilities
- Primary point of contact for (prospective) SMB clients, providing comprehensive information about the benefits and possibilities of partnering with ProvenExpert
- Guide clients throughout the entire customer journey
- Respond to customer inquiries across various communication channels
- Assist clients in using our platform to manage their online reputation
- Handle requests and feedback in a structured, solution-oriented, and professional manner
- Work closely with internal teams such as Accounting, Product Management, Marketing, and Sales
- Develop tailored solutions together with clients
Requirements
- Strong understanding of customer-focused communication
- Ability to understand and empathize with different requirements and perspectives
- Solution-oriented, structured, and reliable working style
- Enjoy engaging proactively with clients across multiple channels
- Constructive approach to feedback and commitment to continuous improvement
- Excellent German and good English language skills, both written and spoken
- Ideally some experience in customer contact, customer service, dialog marketing, sales, or account management
- Experience with CRM systems (e.g. HubSpot) is an advantage but not required
Benefits
- An international, open, and appreciative work environment
- Flexible working hours in a hybrid model (office in Berlin with the option to work from home on certain days)
- Modern work environment and freedom to choose your hardware
- Room to implement your own ideas and active involvement in developing our platform
- Opportunities for personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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