Onsite Quality Assurance Specialist

Posted 14 hours ago

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About the role

  • Quality Engineer supporting and improving operational quality within cross-border transportation and supply chain. Ensuring compliance with regulatory requirements and driving process standardization.

Responsibilities

  • Develop, implement, and maintain quality assurance standards and procedures across transportation and warehousing operations.
  • Monitor and ensure compliance with U.S. and Mexican regulations (e.g., DOT/FMCSA, SCT, Carta Porte, customs documentation).
  • Lead root cause analysis (RCA) and corrective action processes for service failures, delays, cargo damage, and non-conformance.
  • Support internal and external audits, including C-TPAT, ISO, and customer audits.
  • Analyze service quality data and operational KPIs (on-time %, damage rate, claims, dwell time).
  • Identify and implement continuous improvement initiatives (Lean, Six Sigma, 5S) to reduce cost and improve operational performance.
  • Develop and maintain training content for frontline teams on quality procedures, safety protocols, and compliance standards.
  • Create and enforce SOPs for transportation quality checks, cross-dock handling, and customs documentation.
  • Partner with transportation, warehousing, IT, procurement, and customer service teams on quality initiatives.
  • Act as a quality liaison for key cross-border clients and carriers.

Requirements

  • Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or related field.
  • 3+ years of experience in quality assurance within logistics, transportation, or supply chain environments.
  • Knowledge of cross-border freight operations, including customs processes and Mexico/U.S. trade regulations.
  • Experience with ISO 9001, Lean, Six Sigma (Green Belt preferred), and root cause tools (5 Whys, Fishbone).
  • Bilingual (English/Spanish) – required.

Benefits

  • Competitive salary and benefits
  • Cross-border travel opportunities
  • Career development in a fast-paced, growing logistics network
  • A culture focused on safety, integrity, and operational excellence

Job title

Quality Assurance Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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