Customer service representative managing post - sale inquiries via phone and email for Zurich. Handling various insurance products and customer support tasks in Spain.
About the role
- Call Center Agent providing support to customers in Germany for home care products. Engaging in customer contact and assisting with inquiries through phone and written communication.
Responsibilities
- You are the primary contact for all customer concerns and are responsible for telephone and written customer communication
- You advise on our range of (care) assistive devices and support people in need of assistance or care in finding the right product to make everyday life easier
- You professionally receive inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer care and take an active part in the ongoing development of our offerings
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable — but not required — is prior experience in the healthcare sector (e.g., medical assistant)
- You have a quick grasp, are reliable and work accurately
- You enjoy advising customers; consulting is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner in spoken and written communication
- Confident use of a PC and MS Office / CRM programs is a given for you
- Knowledge of Salesforce is an advantage but not a requirement
Benefits
- A secure position in a fast-growing, socially relevant company — located at the historic Martini Park in Augsburg
- Flat hierarchies and an informal ‘du’ culture
- Two days per week of mobile/remote work possible
- 27 vacation days, increasing to 30 with continued company seniority
- Attractive bonus system in addition to the fixed salary
- Company-supported pension plan and monthly tax-free fringe benefits
- Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
- Your favorite drink is on us
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Consultor Funcional de Microsoft Dynamics 365 contribuindo para operações de Contact Center e Customer Service. Transformando necessidades em soluções funcionais enquanto colabora com equipes no Brasil e no exterior.
HR Coordinator providing daily HR support and administration for Aramark. Coordinating benefits, performance reviews, hiring, and onboarding for the contact center.
Client Operations Executive at HBX Group providing support to clients for unique holiday experiences. Engaging in customer service, relationship management, and issue resolution based in Mallorca.
Call Center Manager overseeing customer service initiatives across Michigan. Managing call center operations to improve customer interactions and drive revenue for Apex Service Partners.
Supervisor de Call Center gerenciando equipe para excelência no atendimento na Tahto. Oferecendo ambiente motivador e colaborativo para o desenvolvimento de talentos.
VXP Specialist providing exceptional member service through various channels at Del Norte Credit Union. Assisting with account management and financial guidance in a call center environment.
Director leading customer service transformation initiatives at PwC, enhancing operational excellence and customer satisfaction. Acting as trusted advisor to senior leadership and driving impactful changes.
Customer service representative handling customer inquiries by phone and providing product consultations. Join Sport - Thieme, leader in sports equipment for schools and clubs, in Grasleben.
Sales Representative at AT&T engaging customers through calls, chats, and emails. Improving customer satisfaction and loyalty while driving sales in a hybrid work environment.