Area Manager overseeing Live Operations for third - party partners in grocery delivery at Deliveroo. Responsible for performance optimization and strategic projects in the Retail category.
About the role
- CS Systems & Enablement Manager for leading cybersecurity firm optimizing post-sales processes and driving user adoption through tech implementation.
Responsibilities
- Partner with leaders to identify, define, and document core workflows and frameworks for automation.
- Translate business requirements into scalable process designs that reduce manual effort.
- Continuously refine workflows using data, feedback, and performance metrics.
- Align workflows with the broader Customer Office operating model.
- Drive standardization and governance across CS processes.
- Serve as the primary business owner & admin for the CSP (Totango).
- Partner closely with Sales Ops, BizApps (Salesforce), Enterprise Application (Data).
- Design, configure and deploy workflow and playbooks automation, health models, dashboards.
- Recommend and implement system enhancements that increase efficiency and data quality.
- Partner with management to evaluate and introduce new tools to the CS tech stack.
- Provide hands-on support to end users and maintain system reliability.
- Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary).
- Train customer-facing teams on how workflow automations and risk-based triggers improve outcomes.
- Build and maintain an intuitive, self-serve knowledge base with AI-powered search.
- Ensure consistent rollout of new features and processes across global teams.
- Monitor adoption and evolve enablement to drive continuous improvement.
Requirements
- 10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields
- 5+ years in B2B SaaS.
- Deep expertise with CRM, CSP and other tools in the GTM tech stack.
- Customer / end-user mindset, coupled with a strong bias for action.
- Demonstrated success driving user adoption and simplifying complex systems for large user populations.
- Proven ability to design and scale GTM workflows that drive measurable business outcomes.
- Strong analytical and technical skills to assess process performance and guide improvements.
- Highly independent, able to operate in a fast-paced, matrixed environment with limited direction.
- Excellent communication, cross-functional partnership, and project management skills.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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