Hybrid CS Systems – Enablement Manager

Posted last month

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About the role

  • CS Systems & Enablement Manager for leading cybersecurity firm optimizing post-sales processes and driving user adoption through tech implementation.

Responsibilities

  • Partner with leaders to identify, define, and document core workflows and frameworks for automation.
  • Translate business requirements into scalable process designs that reduce manual effort.
  • Continuously refine workflows using data, feedback, and performance metrics.
  • Align workflows with the broader Customer Office operating model.
  • Drive standardization and governance across CS processes.
  • Serve as the primary business owner & admin for the CSP (Totango).
  • Partner closely with Sales Ops, BizApps (Salesforce), Enterprise Application (Data).
  • Design, configure and deploy workflow and playbooks automation, health models, dashboards.
  • Recommend and implement system enhancements that increase efficiency and data quality.
  • Partner with management to evaluate and introduce new tools to the CS tech stack.
  • Provide hands-on support to end users and maintain system reliability.
  • Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary).
  • Train customer-facing teams on how workflow automations and risk-based triggers improve outcomes.
  • Build and maintain an intuitive, self-serve knowledge base with AI-powered search.
  • Ensure consistent rollout of new features and processes across global teams.
  • Monitor adoption and evolve enablement to drive continuous improvement.

Requirements

  • 10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields
  • 5+ years in B2B SaaS.
  • Deep expertise with CRM, CSP and other tools in the GTM tech stack.
  • Customer / end-user mindset, coupled with a strong bias for action.
  • Demonstrated success driving user adoption and simplifying complex systems for large user populations.
  • Proven ability to design and scale GTM workflows that drive measurable business outcomes.
  • Strong analytical and technical skills to assess process performance and guide improvements.
  • Highly independent, able to operate in a fast-paced, matrixed environment with limited direction.
  • Excellent communication, cross-functional partnership, and project management skills.

Benefits

  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

Job title

CS Systems – Enablement Manager

Job type

Experience level

SeniorLead

Salary

$120,525 - $176,770 per year

Degree requirement

Bachelor's Degree

Location requirements

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