Lead PreSales Engineering at ChapsVision, a global leader in Agentic AI solutions. Engage customers, customize solutions, and enhance sales processes in a hybrid role.
About the role
- Presales Engineer serving as a technical interface between sales, partners, and customers in the DACH region at Promethean. Supporting sales processes and ensuring smooth technical handover after project completion.
Responsibilities
- Technical presales support (hardware & software) for sales processes and for central tenders/RFPs, both remotely and on-site at customer locations or at the Promethean office in Essen.
- Close collaboration with the Area Sales Manager throughout the entire sales and tendering process.
- Analyze customer requirements and develop technical solutions that integrate into existing IT infrastructures.
- Serve as the technical point of contact for key customers and partners on product-related questions.
- Deliver technical training for customers, partners and internal stakeholders (installation, configuration, maintenance).
- Collect, document and track product improvements and technical feedback related to tenders.
- Log bugs and enhancement requests in internal systems and act as the technical interface to support and escalation teams.
- Support partners and customers with escalated technical cases, primarily in collaboration with Support.
- Develop technical and audiovisual training materials for partners and customers in the German-speaking market.
- Assist with the installation and configuration of internal IT equipment for new employees in accordance with company standards.
- Maintain demo equipment and technical setups for customer presentations and training sessions.
Requirements
- Technical background in IT, AV, hardware/software solutions or technical support.
- Experience in presales, technical consulting or other customer-facing technical roles.
- Strong presentation and communication skills with a confident manner when engaging customers and partners.
- Structured, solution-oriented working style.
- Willingness to travel within the region, including overnight stays.
- Experience with Promethean solutions or comparable technologies is an advantage — comprehensive product training will be provided.
Benefits
- 30 days paid annual leave (above the statutory minimum).
- One additional paid day off in your birthday month.
- One paid Multicultural Day to celebrate a religious or cultural holiday of your choice.
- 2 paid volunteer days per year.
- €40 monthly capital-forming contribution to be freely invested in a savings or investment plan.
- Up to 6 weeks additional paid parental leave for non-birthing parents or legal guardians (100% salary in combination with statutory parental allowance).
- Employee Assistance Program (EAP) providing confidential, professional support for you and your family.
- Access to professional support 24/7 — by phone, video or in person.
- Global Reward & Recognition program enabling managers to recognize outstanding performance with flexible, individualized rewards.
Job title
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Degree requirement
No Education Requirement
Location requirements
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